Service Management Solutions

SMART Service Management and Repair Tracking is a comprehensive web-enabled integrated software suite that has been designed to meet the needs of modern repair and service management businesses.

SMART enables companies to monitor, understand, and respond to the needs of their customers, suppliers, and business partners with ease.

Initially designed and created for the Service management industry, SMART has evolved into a truly flexible solution.  All features within SMART have been designed using the experience of people with in–depth knowledge of the Service, Repair, and CRM industries.

Zafire is aware that because companies operate in the same industry, it does not necessarily mean that they work in the same way.  It is because of this awareness that SMART is so successful.  For the majority of our customers we have added bespoke elements that enable them to work exactly as they wish, with no compromise.  Because of this flexile approach, Zafire is now able to diversify into other industries and provide new customers with the advanced features and return on investment to which our existing customers have become accustomed.  Zafire’s goal is to create highly configurable software that enables our customers to achieve maximum efficiency with minimum costs.  We don’t just ‘sell and run’; Zafire maintains an ongoing business relationship with its customers by providing support and development services that are tailored to their needs.

SMART

SMART was originally designed to be used in the workshop repair environment to track and repair products; including testing, shipping, and invoicing customers.

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