Zafire

SMART
SMART Service Management And Repair Tracking is a comprehensive web-enabled integrated software suite designed for the modern repair and service management company. Smart allows you to monitor, understand and respond to the needs of your customers, suppliers and business partners.

In the Repair Centre

Smart, Service Management and Repair Tracking “In the Repair Centre” is a comprehensive web-enabled integrated software suite designed for the modern service management repair company. Smart allows you to monitor, understand and respond to the needs of your customers, suppliers and business partners.

Key Features

Intelligent Workflow based configuration
Smart has been designed around an intelligent workflow management system, which allows simple configuration of complex business processes. This allows the system to centrally manage all business processes and monitor the performance.

Repair Scheduling
Optimise your repair workshop and improve your customer service levels. The Repair Schedule determines what units should be repaired to meet the current demand, taking into account history and trends. This reduces stockholding and turnaround times, and ultimately reduces costs and increases profit.

Web Tracking
Allow customers to track their repairs and view status and repair history.

Work in Progress Enquiry
This utility shows repairs currently in the workshop, and can be analysed by various categories. An exported spreadsheet can be produced giving full details of the repairs with full repair tracking history.

Warranty Checking / Warranty Claim Management
Full warranty checking against a manufacturer’s serial number, database or date code. Repair warranty tracking and supplier warranty tracking. Comprehensive warranty claim management processes including claim file generation and acceptance processing.

Customer Reporting
Provide your customers with tailored performance reports on their repaired product using Zafire’s integrated OLAP reporting tool. This produces graphical and spreadsheet reports in user defined formats and are available via the web links.

Quotes
The quotation module is fully integrated with Inventory and Sales, allowing quotes to be tracked and converted directly to sales orders. Analysis of ‘lost’ quotes can assist sales and marketing to identify
future business. Follow up actions can be set as email alerts to create call back lists.

Inventory Management
The comprehensive stock module controls and tracks stock from the point of receipt to consumption and allows for multiple sites. The stock is controlled in warehouses, and multiple bin locations can be defined in each warehouse. Alternative parts can be defined to provide help with ‘out of stock’ situations. Remote users can check stock via the web integration. A comprehensive suite of stock usage reports are available.

Interfaces
Smart contains a flexible interface to external accounting systems. EDI interfaces are also available for communication with your customers, suppliers and other business partners.

Additional Features

• Real-time alerts & escalations
• Product & price configuration
• Contract management
• Spreadsheet & email integration
• Serial number tracking
• Customer reference tracking
• Outsource repair /Vendor Mgnt
• Purchase & Requisition Control
• Multi Currency
• Repair Types
- Repair & return
- Exchange on defective receipt
- Advance exchange on notice of defective product shipment
• Customer specific data capture
• Fastrack processing
• Quality assurance reporting
• Virtual front door allowing shipments to multiple sites

Click here for our In The Repair Centre brochure

On the Move

Smart, Service Management and Repair Tracking “On The Move” is a comprehensive web-enabled integrated software suite designed for the modern field service management company. Smart allows you to monitor, understand and respond to the needs of your customers, suppliers and business partners.

Key Features

Call Escalation Monitor
Any number of different escalation types can be set against your customers/contracts. These are then controlled by the monitor, highlighting those that have problems and allowing you to react quickly, thus improving customer response and satisfaction. The monitor also lets you control engineer’s locations and time on site.

PDA Connectivity
Allows a remote engineer to ‘collect’ their call information and send acknowledgement of receipt to the host. Job completion details and parts used information are also sent via the remote device. This allows billing information to be sent out immediately, giving improved response times and invoicing efficiency.

Meter Billing
The Smart software has been designed to support the myriad of Meter Billing methods. Some of these include, Rental/Meter Click, Reduced Level Copies, Split Rent and Meter Click & Block Billing

Web Tracking
Allow customers to track their repairs and view status and call history.

Interfaces
Smart contains a flexible interface to external accounting systems. EDI interfaces are also available for communication with your customers, suppliers and other business partners.

Reporting

Call Analysis
Highlight rapidly if you have the correct engineers in the geographical area’s where problems are arising. In addition you can monitor engineer performance and contract response times.

Contract Cost Analysis
Control renewal contracts and make decisions based upon actual cost of supporting contract. Analyse which contracts are profitable and improve efficiency.

Fault-Fix Ratio Analysis
Improve engineer efficiency by showing the most common fix for a particular fault and also the parts required.

Additional Features

• Call centre/Help desk
• Problem tracking
• Call tracking
• Tracking of defective parts
• Automatic call allocation
• Call escalation monitor
• Mobile data communications
• Engineers skills recording
• Engineer diary and scheduling
• Flexible customer contracts
• Ad-hoc and Automatic billing
• Engineer stock replenishment
• Preventative Maintenance Scheduling
• Multi Currency

Click here for our On The Move brochure